Jinal Kathiara

Software Architect at Salesforce · San Francisco Bay Area

Building cloud products at scale — from idea to delivery. 13+ years building web & mobile platforms used by millions.

Featured

Products & platforms

Service Cloud Voice

Salesforce × AWS cloud-to-cloud contact center product. Oversee architecture and delivery for 40+ engineers; 1200+ customers, 100M+ AOV revenue, 12M+ voice calls/month, 250K+ DAUs. Built multi-tenant AWS provisioning (10K+ accounts), real-time transcription & AI, monitoring across 300+ pods, 99.95% availability. 12+ telephony providers integrated.

Cloud Architecture AWS Microservices High availability

Lightning App Builder

Declarative page-building platform for Salesforce admins; 300K+ MAUs. Powers Sales, Service, Marketing, Commerce, and custom apps. Built point-and-click UI builder, component replacement plugin systems, and client-side caching. Core to Lightning experience.

Platform LWC Aura JavaScript

Salesforce × AWS Cloud-to-Cloud

Multi-tenant AWS-aware async provisioning for Service Cloud Voice: 10K+ AWS accounts, on-demand deployment of IAM, Lambda, Kinesis, S3, AWS Transcribe, Amazon Connect, Event Bus, CloudTrail. Integrated cloud billing, DR, and real-time transcription/AI.

Infrastructure Microservices AWS Java

Integrations & collaboration

Salesforce integrations for Microsoft Skype, Cisco WebEx, Google Sheets, and collaborative tools. Delivered real-time communication chat widgets in Salesforce UI, ANTLR4-based formula engine with 100+ formula functions (SQL, Java, JavaScript), and formula builder.

Integrations ANTLR LWC Real-time

Lead

Architecture & delivery

Software Architect Salesforce · 2024 – present · Oversee architecture and delivery for Service Cloud Voice (40+ engineers); idea to delivery; 1200+ customers, 100M+ AOV.
Principal / Lead Software Engineer Salesforce · 2017 – 2024 · SCV architecture and scale; Lightning App Builder, integrations, ANTLR formula engine; 30+ then 10+ engineers; roadmap and coaching.
Oversee architecture & delivery 40+ engineers · Service Cloud Voice idea-to-delivery
Cross-org alignment Product, TPM, Customer Success, SIs, Security, Finance, Customers
Earlier Intel (Android drivers, chipset firmware, Sandy Bridge validation), Gateway Technolabs (online gaming), Kanaga Networks (J2ME).

Recognized

Awards & patents

Salesforce Presidents Award - 2022 2022 · Top 1% of Salesforce Technology for exceptional achievements in FY21.
Salesforce T&P Annual All Star Awards - 2024 Peer-nominated; celebrates Trust, Customer Success, Innovation, Equality, Sustainability; top 10% of nominations.
Facilitating simulation of network conditions in hybrid application environments Systems to simulate network conditions for testing hybrid apps; intercept and override network communication and substitute degraded responses.
Optimized transpilation Parse source, build tree, optimize by reusing sub-trees as variables, transpile to smaller/faster output (less transfer and compute).
Configuring dynamic content previews Cloud object preview service; user-configured preview instructions stored in a preview library; client requests get instructions and render previews in UI.
Technologies for integrating and sandboxing web resources RPPS whitelists and caches third-party resources; secure endpoint serves them to apps with sandboxing (separate domains) for isolation.

About

Background

I work in software development building cloud products for web and mobile used by millions on the Salesforce platform. My work spans modern web apps, hybrid mobile apps, and microservices — Java, JavaScript frameworks, and web components.

I lead technical architecture, implementation, delivery, scale, and support for products like Service Cloud Voice: Salesforce and AWS cloud-to-cloud integration for the contact center industry, 1200+ customers, 100M+ AOV revenue, 99.95% availability. I’ve built multi-tenant AWS-aware provisioning, real-time transcription and AI solutions, monitoring across 300+ pods, and have shipped Lightning Page Builder, client-side caching, and ANTLR-based formula engines.

Earlier: Intel (Android drivers, chipset firmware, Sandy Bridge validation), Gateway Technolabs (online gaming), Kanaga Networks (J2ME mobile).

Skills

Software Architecture Platform Architecture Cloud & AWS Microservices Java JavaScript / LWC / React / Node ANTLR High availability